Returns Policy
Please see information about my returns policy below. If you have any questions, please get in touch.
Artist Proof Paintings
Purchases of artist proof paintings are final. We are unable to accept exchanges or refunds of artist proof paintings for change of mind.
If your painting has been damaged in transit please notify us within 7 days of receiving the goods by emailing roseanne@neshamahshines.com for assistance. Please make sure to open your package within this time.
Please keep all original packaging and the painting as we may require photos or the original painting to process your claim.
We are not able to accept returns or exchanges at this time.
Sale Items
Products purchased using a promotional code, or that have been purchased at a discounted price, are ineligible for a refund.
For this reason, we ask that you carefully consider your purchase before proceeding.
We cannot offer rain checks on products that are out of stock during a promotion, or that are part of a collaboration
If you have any questions please contact us.
Painting Care Instructions
To ensure the longevity of your painting, we recommend the following:
- Keep your painting out of direct sunlight
- Have it framed by a professional framer with an archival quality mat board and lightweight acrylic or glass
Need more information?
Please contact us.